If you are noticing a grey triangle with an “!” in the center - then internet connection is most likely the culprit of your FaceTime issues. Running a group chat can be heavy on your internet’s bandwidth. Sign back in by following on-screen prompts. On a Mac, open the FaceTime application, then select Preferences and Sign Out. Follow the on-screen prompts to sign back into FaceTime. Find your Apple Username and then hit Sign Out. To do this open your Settings menu and select FaceTime. If this is not the issue, try signing out and back into your FaceTime account. Each participant must have their own individual Apple ID and be signed in. Ensure that no other devices are using the same Apple ID to join the call. Issues with your Apple ID account may cause issues with FaceTime. Return to the FaceTime menu and toggle the switch back to On. Wait a few moments and then switch your device back on. Switch this to Off and power down your iPhone. You’ll see a toggle button to turn your FaceTime capabilities on and off. To refresh, open your Settings menu and scroll down to FaceTime. Refreshing your FaceTime application is easy and can potentially fix bugs with group chats. You and all call recipients will need to be running iOS 12.1 or later.Īs experts we always recommend “unplugging it and plugging it back in”. The most common reason that group FaceTime might not be working is that your device is not running iOS 12.1 or later. If you can’t get the group FaceTime feature to work, try the steps below for easy troubleshooting. What if The Group FaceTime Feature Isn’t Working? Enter their contact name, phone number or email and tap Add Person to FaceTime. If you would like to add someone to an existing group FaceTime, from the call tap on the plus icon and then tap Add Person. Once a group FaceTime is created, anyone who wants to join can pick up and be added to the group. You can also start a group FaceTime from a group message. Tap on New FaceTime to add friends, family or coworkers to your group FaceTime. You can then open the FaceTime app on your device and start a new FaceTime or, if you are running iOS 15, create a link for a FaceTime meeting. The first thing you’ll need to do is go to Settings and then FaceTime and ensure that it is enabled for your device. Group FaceTime is available to everyone with an iOS enabled device that supports the service.
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